Questions? Send an email to epayquestions@gmail.com
No. You can continue to send us a Cashier's Check or Money Order to William A. Van Meter, Chapter 13 Trustee, P.O. Box 1745 Memphis, TN 38101-1745. Remember to clearly print your name and case number on the check.
The login ID must be at least 6 characters long. The password must be at least 12 characters long, but no more than 32 characters. It must also contain at least one number, one lowercase character, one uppercase character, and one special character. Please make sure to write the informtion down, so you do not enounter a problem logging in in the future.
Yes. An email confirming your new Online Payment Account will be sent by our bank.
Underneath the login page of the Online Payment Center, there is a link called Forgot Password. The new page will ask you to input your login ID, case number and the last 4 digits of your social security number. The site will also ask for the answer to your security question. Once correctly answered, you will be prompted to create a new password that you will use to login.
Yes. Once logged in, click on Settings to change your password.
The Routing and Accounts numbers are located on your checks. The Routing number is always a 9 digit number and to the left of your Account number. DO NOT look for these numbers on a deposit slip as the Routing number may be different from your Checking/Savings Routing number. If you use online banking, the information may be available on your bank's website. If you are unable to find your Routing and Account numbers, please contact your bank for help. You can use the example check below:
No. The Online Payment Center will store up to three different accounts and you will be able to choose one from the Previously Used dropdown menu.
No. You may only use a Routing and Account number from a valid Checking or Savings account.
Yes. You can only make one payment while in the payment screen. Once you have completed a payment, you may go back to the beginning and submit an additional payment.
When making a payment, it takes one business day to process the payment based on the day you choose to have the payment initiated. The system will default to the current processing date. Funds will be withdrawn from your account on the next business day.
Yes. You will receive an automated email with your payment information listed in the body of the email. You can also login to your Online account and use the View Payment Activity button. go into your account history to view and print prior payments made via the Online Payment System.
There is a limit of $9,999.00. If you are sending a large payment that represents a tax refund, insurance proceeds, or any other payment that is not a regular plan payment, please inform our office so we may process that payment properly. Please send the payment information detailing what the payment represents to epayquestions@gmail.com.
Yes. If you are unable to make the full monthly payment, you can make several smaller payments throughout the month.
No.
Payments are held for 10 business days to allow for potential discrepancies, give the payment the proper amount of time to clear through the banking system, and allow the Trustee to review the payment before disbursing to creditors. If your plan requires fixed monthly payments to creditors, the Trustee's office suggests that your payment be made by the 14th of the month to insure that the funds will be available for distribution in the same month.
The $1.00 Processing Fee covers our bank’s cost for providing this service.
The Payment History in the Online Payment Center only displays payments made through the Online Payment System. It will not display payments made to the lockbox or to the Trustee's office. For a full payment history, please visit the National Data Center.
Payments may be declined for several reasons. If you receive an email that your payment has been declined, or your payment has not been removed from your account, please contact the Trustee to help determine why the payment was not processed. It may take several days for the Trustee to receive the reason from the bank.
Accounts can be locked temporarily or permanently. Accounts are temporarily locked due to too many incorrect attempts at logging in. If your account has been locked because of an incorrect username or password, the system will reset the account after three hours or contact the Trustee to manually unlock the account. Accounts are permanently locked if there has been a non-sufficient funds payment.
If you make a payment when there are not sufficient funds to cover the payment plus the processing fee, the Trustee will lock the account, and you must make further payments using Cashier's Checks or Money Orders only. There are no second chances once a non-sufficient funds payment has been submitted and declined.